FAQs

For Employees & Job Applicants

Q1: What job openings are available?
A1: We’re hiring RNs, LVNs, PTs, PTAs, OTs, HHAs, and admin staff. Call 214-458-3103 or email info.heartscare@gmail.com for more info.

Q2: How do I get paid?
A2: All employees are paid via direct deposit based on the HTC Home Care Agency payroll schedule.

Q3: How do I access my pay stub or update personal details?
A3: Use your QuickBooks Workforce account to print pay stubs and manage bank, tax, and personal info anytime.
QuickBooks Setup Video.

Q4: What is Vesta and who uses it?
A4: Employees serving Medicaid clients must use the Vesta Mobile App to record visits.

Q5: Do employees receive training?
A5: Yes, we offer new hire orientation and regular in-service training to support your success.

Q6: Who do I contact with payroll or HR questions?
A6: Email us at info.heartscare@gmail.com or call 214-458-3103.

For Patients and Family

Q1: What Services does HTC Home Care Agency provide?
A1: We provide skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services—all coordinated under a physician’s care plan.

Q2: Who qualifies for Home Health Care?
A2: Patients who are homebound and need intermittent skilled care prescribed by a doctor may qualify through Medicare, Medicaid, or private insurance

Q3: What languages do your staff speak?
A3: We serve patients in English, Hindi, Gujarati, Malayalam, Telugu, Urdu, Nepali, and Swahili.

Q4: Are you available on weekends?
A4: Yes, we are available to answer phone calls and coordinate care over the weekend.

Q5: What COVID-19 precautions do you follow?
A5: All HTC Home Care Agency staff follow CDC guidelines, including masking, hygiene protocols, and health screenings.

Q6: Can a family member get paid to care for me?
A6: Yes, eligible family members can be hired and paid through Medicaid to care for their loved ones at home.

Q7: Will insurance cover the services?
A7: Medicare, Medicaid, and many private insurers fully cover qualifying home health services

Q8: How do I get started?
A8: Call us directly or ask your physician to send a referral. We’ll handle the rest and begin care promptly.

For Physicians & Referral Sources

Q1: How do I refer a patient to HTC Home Care Agency?
A1: Fax referrals to 972-666-0507 or call us at 214-458-3103. Please include medical records, current medications, diagnosis, and face-to-face encounter documentation.

Q2: What documentation is required?
A2: A signed physician’s order, recent H&P, diagnosis, and F2F documentation are required to initiate care.

Q3: How fast can you start services?
A3: We aim to start care within 24–48 hours after receiving complete referral documentation.

Q4: Do you send progress updates?
A4: Yes. We communicate regularly with referring physicians and provide updates on patient condition and care plans.

Q5: Can I send referrals electronically?
A5: Yes, we accept secure electronic and EHR-based referrals. Contact our intake team to coordinate.

Call to Action

Need Home Health Services?

Let us help you or your loved one recover at home with comfort and care.

Call: 214-458-3103
Fax Referrals To: 972-666-0507

Email: info.heartscare@gmail.com

Looking to Join Our Team?

Become part of a compassionate care team with flexible schedules and direct deposit pay.
Apply or Inquire:
Call: 214-458-3103
Email: info.heartscare@gmail.com

FAQs

For Employees & Job Applicants

Q1: What job openings are available? A1: We’re hiring RNs, LVNs, PTs, PTAs, OTs, HHAs, and admin staff. Call 214-458-3103 or email info.heartscare@gmail.com for more info.

Q2: How do I get paid? A2: All employees are paid via direct deposit based on the HTC Home Care Agency payroll schedule.

Q3: How do I access my pay stub or update personal details? A3: Use your QuickBooks Workforce account to print pay stubs and manage bank, tax, and personal info anytime. QuickBooks Setup Video.

Q4: What is Vesta and who uses it? A4: Employees serving Medicaid clients must use the Vesta Mobile App to record visits.

Q5: Do employees receive training? A5: Yes, we offer new hire orientation and regular in-service training to support your success.

Q6: Who do I contact with payroll or HR questions? A6: Email us at info.heartscare@gmail.com or call 214-458-3103.

For Patients and Family

Q1: What Services does HTC Home Care Agency provide? A1: We provide skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services—all coordinated under a physician’s care plan.

Q2: Who qualifies for Home Health Care? A2: Patients who are homebound and need intermittent skilled care prescribed by a doctor may qualify through Medicare, Medicaid, or private insurance

Q3: What languages do your staff speak? A3: We serve patients in English, Hindi, Gujarati, Malayalam, Telugu, Urdu, Nepali, and Swahili.

Q4: Are you available on weekends? A4: Yes, we are available to answer phone calls and coordinate care over the weekend.

Q5: What COVID-19 precautions do you follow? A5: All HTC Home Care Agency staff follow CDC guidelines, including masking, hygiene protocols, and health screenings.

Q6: Can a family member get paid to care for me? A6: Yes, eligible family members can be hired and paid through Medicaid to care for their loved ones at home.

Q7: Will insurance cover the services? A7: Medicare, Medicaid, and many private insurers fully cover qualifying home health services

Q8: How do I get started? A8: Call us directly or ask your physician to send a referral. We’ll handle the rest and begin care promptly.

For Physicians & Referral Sources

Q1: How do I refer a patient to HTC Home Care Agency? A1: Fax referrals to 972-666-0507 or call us at 214-458-3103. Please include medical records, current medications, diagnosis, and face-to-face encounter documentation.

Q2: What documentation is required? A2: A signed physician’s order, recent H&P, diagnosis, and F2F documentation are required to initiate care.

Q3: How fast can you start services? A3: We aim to start care within 24–48 hours after receiving complete referral documentation.

Q4: Do you send progress updates? A4: Yes. We communicate regularly with referring physicians and provide updates on patient condition and care plans.

Q5: Can I send referrals electronically? A5: Yes, we accept secure electronic and EHR-based referrals. Contact our intake team to coordinate.

Q1: What job openings are available?
A1: We’re hiring RNs, LVNs, PTs, PTAs, OTs, HHAs, and admin staff. Call 214-458-3103 or email info.heartscare@gmail.com for more info.

Q2: How do I get paid?
A2: All employees are paid via direct deposit based on the HTC Home Care Agency payroll schedule.

Q3: How do I access my pay stub or update personal details?
A3: Use your QuickBooks Workforce account to print pay stubs and manage bank, tax, and personal info anytime.
QuickBooks Setup Video.

Q4: What is Vesta and who uses it?
A4: Employees serving Medicaid clients must use the Vesta Mobile App to record visits.

Q5: Do employees receive training?
A5: Yes, we offer new hire orientation and regular in-service training to support your success.

Q6: Who do I contact with payroll or HR questions?
A6: Email us at info.heartscare@gmail.com or call 214-458-3103.

Q1: What Services does HTC Home Care Agency provide?
A1: We provide skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services—all coordinated under a physician’s care plan.

Q2: Who qualifies for Home Health Care?
A2: Patients who are homebound and need intermittent skilled care prescribed by a doctor may qualify through Medicare, Medicaid, or private insurance

Q3: What languages do your staff speak?
A3: We serve patients in English, Hindi, Gujarati, Malayalam, Telugu, Urdu, Nepali, and Swahili.

Q4: Are you available on weekends?
A4: Yes, we are available to answer phone calls and coordinate care over the weekend.

Q5: What COVID-19 precautions do you follow?
A5: All HTC Home Care Agency staff follow CDC guidelines, including masking, hygiene protocols, and health screenings.

Q6: Can a family member get paid to care for me?
A6: Yes, eligible family members can be hired and paid through Medicaid to care for their loved ones at home.

Q7: Will insurance cover the services?
A7: Medicare, Medicaid, and many private insurers fully cover qualifying home health services

Q8: How do I get started?
A8: Call us directly or ask your physician to send a referral. We’ll handle the rest and begin care promptly.

Q1: How do I refer a patient to HTC Home Care Agency?
A1: Fax referrals to 972-666-0507 or call us at 214-458-3103. Please include medical records, current medications, diagnosis, and face-to-face encounter documentation.

Q2: What documentation is required?
A2: A signed physician’s order, recent H&P, diagnosis, and F2F documentation are required to initiate care.

Q3: How fast can you start services?
A3: We aim to start care within 24–48 hours after receiving complete referral documentation.

Q4: Do you send progress updates?
A4: Yes. We communicate regularly with referring physicians and provide updates on patient condition and care plans.

Q5: Can I send referrals electronically?
A5: Yes, we accept secure electronic and EHR-based referrals. Contact our intake team to coordinate.